Returns & Exchanges
At Sumec Plaza, we stand by the quality of our electronics and offer a 7-day hassle-free return policy for items in their original condition. Whether it is a technical fault or a change of mind, our dedicated team is here to ensure a smooth resolution for your purchase.
Initiate Your Request
Log into your account and navigate to 'My Orders' to select the item you wish to return and submit a formal request.
Inspection and Approval
Our technical support team will review your request within 24 hours to confirm the return eligibility based on the device condition.
Secure Packaging
Pack the electronic device in its original manufacturer box, including all accessories, manuals, and warranty cards to avoid damage.
Drop-off or Pickup
Choose between dropping off the package at our nearest service center or scheduling a courier pickup from your registered address.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing